Refund policy
Sunday Lane Boutique Return Policy
We hope you love your purchase from Sunday Lane Boutique. We understand that sometimes an item may not work out, so please review our return policy before sending anything back.
Return eligibility
Eligible items may be returned for store credit only. We do not offer refunds to the original payment method or direct exchanges.
- Returns must be started within 14 days of delivery.
- Items received after the return window may be declined.
- Returns more than 30 days after delivery will not be accepted.
- A return must be approved before it is mailed back.
To request a return, contact us by emailing shop@shopsundaylaneboutique.com with your order number and the item or items you would like to return. Once approved, we’ll provide return instructions.
Item condition
Returned merchandise must be unworn, unwashed, undamaged, and in its original condition with tags attached. We cannot accept items with:
- Makeup or deodorant marks
- Perfume, smoke, or other odors
- Pet hair
- Stains, signs of wear, or damage
Items that don’t meet these conditions may be declined and returned to the customer.
Shoes
Shoes must be unworn and returned in their original shoe box. Place the shoe box inside a separate shipping box. Do not attach a shipping label directly to the original shoe box or ship it in a mailing bag.
Improperly packaged shoe returns may have a 20% restocking fee deducted from the store credit.
Final sale items
The following items are final sale and cannot be returned:
- Items discounted by 30% or more
- Sale and clearance merchandise
- Holiday and seasonal items
- Mystery bags
- Accessories
- Bodysuits
- Graphic tees
- Shoes
- Swimwear
- Leggings and athletic wear
- Lifestyle items
For hygiene reasons, bodysuits, swimwear, leggings, and similar garments cannot be returned. Any product marked Final Sale on its product page is also ineligible.
Return shipping and restocking fees
Customers are responsible for return shipping costs. If Sunday Lane Boutique provides a prepaid return label, its cost will be deducted from the store credit.
Final-sale merchandise sent back without approval, or an approved late return, may be subject to a 50% restocking fee. Original shipping charges are nonrefundable.
Processing
Please allow 5–7 business days after your return is delivered for inspection and processing. Once approved, your store credit will be sent by email.
Sunday Lane Boutique is not responsible for return packages that are lost, stolen, or damaged in transit. We recommend using a trackable shipping service and keeping your receipt.
Damaged or incorrect items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within 24 hours of delivery with your order number and clear photos of the item and packaging. We’ll review the issue and help make it right.
Order changes and cancellations
Orders begin processing quickly and cannot be canceled or changed after they are placed. If an item is eligible under this policy, you may request a return after receiving it.